Returns & Exchanges

Our Returns and Exchanges Policy

At Yarra Valley Oils, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return policy for your peace of mind.

Return Window:

Returns are accepted within 30 days of delivery. To initiate a return, please contact our customer service team to receive a return authorisation.

Return Shipping Cost:

The cost of return shipping is the responsibility of the customer. We recommend using a tracked shipping method to ensure the safe return of your product.

If you have any questions or need assistance with your return, please don’t hesitate to get in touch with our support team.

Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please note that customers are responsible for return shipping costs unless the product is faulty or damaged upon arrival.

Return Labels
At this time, we do not provide pre-paid return labels. Customers are responsible for arranging and paying for return shipments.

Recommended Carriers
You may use the carrier of your choice to send back your returns. However, we recommend Australia Post for its ease of use and reliable tracking options.

If you have any questions or need assistance, please contact our customer support team for guidance.

Contact Us

Please contact our customer care if you have any questions or concerns regarding our returns and exchanges policy. We are here to help you have as perfect a shopping experience as might be.

Visit our website Yarra Valley Essential Oils Returns & Exchanges for more specific information on our policy.